Every reply, every channel, one inbox your team actually watches
The lead replied. Nobody saw it for six hours. That deal is gone. GRID threads email, SMS, WhatsApp and calls into one shared inbox per lead — notifies your managers instantly, and puts an AI sales assistant next to every reply.
Speed to lead is the whole game — and silos are killing yours
You spent real money getting that reply. Then it sat unread in a channel nobody was watching.
- A hot reply sits in a rep’s personal inbox while they’re on holiday
- WhatsApp on one phone, SMS in another app, email somewhere else
- Nobody knows who owns the thread, so nobody answers it
- Reps freeze on objections and hot leads cool off mid-thread
- Managers find out about missed leads in the Monday post-mortem
- Every reply from every channel lands in one shared inbox
- Threads organised per lead — the full story in one scroll
- Admins and managers notified the moment a lead engages
- AI Draft writes the answer in your brand voice, one click
- The AI assistant handles objections and pricing in real time
Four channels. One thread per lead.
Tab between All, WhatsApp, SMS, Email and Calls — or read the whole relationship in one timeline. Start a sequence or place a call without leaving the thread.
A closer sitting next to every rep
The moment a tricky reply lands — “too expensive”, “we already have a supplier”, “call me in Q3” — your rep has a copilot trained on your offer. It drafts the response, counters the objection, guides the pricing conversation, and can switch persona to match the buyer. Junior reps sound senior. Senior reps go faster.
- Trained on your offer, pricing and business context
- Objection handling with responses in your brand voice
- Persona switcher to match tone to the buyer
- AI Draft on every thread — review, edit, send
What happens when a lead answers
The minutes after a reply decide the deal. GRID makes them count.
Reply lands
Email, SMS, WhatsApp or a call — it threads into the lead’s timeline and the sequence auto-stops.
Team notified
Admins and managers get pinged instantly. No reply waits for someone to “check the inbox”.
AI drafts the answer
One click on AI Draft and the assistant writes a response in your voice — objection handled, next step proposed.
Deal moves
Send, book the call, or hit Start Sequence. The pipeline badge updates to Replied without anyone touching a spreadsheet.
A shared inbox that makes the whole team faster
Threaded per lead
Not per message, not per channel — per relationship. Open a lead and read everything in order.
Nobody owns it alone
Any teammate picks up any thread with full context. Holidays and handovers stop costing you deals.
New Call from the thread
Dial straight from the inbox. The call is recorded, transcribed and summarised back into the timeline.
Start Sequence in one click
A promising thread going quiet? Drop the lead into a Day 1 → Day 3 → Day 7 cadence without leaving the inbox.
Objections, handled
The AI assistant counters pushback with answers grounded in your actual offer — not generic sales scripts.
“Our average first-reply time went from four hours to eight minutes. Same team, same leads — the difference was one inbox everyone could see and an AI that drafts the first response.”
Pairs with
The inbox, answered
Route everything to one place and make sure the right people hear about it. In GRID, every reply on every channel lands in one inbox threaded per lead, and admins and managers are notified the moment a lead engages. Nothing sits unseen.
Never let a hot reply go cold again
One inbox for every channel, instant team notifications, and an AI assistant that drafts the close. All for one flat price.