One lead. Every channel. One conversation.
Your buyer ignores email on Tuesday and answers WhatsApp on Wednesday. GRID runs email, SMS, WhatsApp and calls as a single threaded conversation per lead — so you reach people where they actually answer, without ever losing the plot.
Your channels don’t talk. Your buyers notice.
Every extra tool is another place the conversation fragments. Here’s what changes when it all lives in one place.
- A rep texts a lead who already replied by email — and looks careless
- The WhatsApp thread lives on one rep’s phone; nobody else can see it
- Call notes in one tool, emails in another, SMS in a third
- Handovers mean forwarding chains and “where did we leave this?”
- Leads go quiet on email and you have no second channel to try
- Every touch on every channel is visible before anyone sends
- WhatsApp, SMS, email and calls threaded into one shared timeline
- Open the lead, read the whole relationship in order
- Any teammate picks up any conversation with full context
- When email goes quiet, switch channels without switching tools
The whole relationship, in order
Email on Monday, SMS nudge on Wednesday, a call on Friday — GRID stitches it into one chronological thread against the lead. No tab-hopping, no guessing which channel they answered on, no duplicate outreach. Just the full story every time you open a lead.
- Email, SMS, WhatsApp and calls in one per-lead thread
- Calls auto-recorded, transcribed and AI-summarised into the timeline
- Filter the inbox by channel: All / WhatsApp / SMS / Email / Calls
- Every touch updates the lead’s status in the pipeline
Replies land in one place — whoever they answer
Buyers reply on the channel that suits them, not the one you sent from. GRID’s unified inbox catches everything: an email reply, a WhatsApp voice note, a text at 9pm. Your team gets notified, drafts an answer with AI, and keeps the deal moving.
- One inbox across every channel, threaded per lead
- AI Draft writes the reply in your brand voice — any channel
- Admins and managers notified the moment a lead engages
- Start a sequence or place a call without leaving the thread
Meet buyers where they answer
A channel switch at the right moment is often the difference between silence and a booked call.
Open on email
Lead with a warmed, brand-voice email campaign. Sequences follow up automatically on Day 3 and Day 7.
Nudge by text
Quiet inbox? A short SMS or WhatsApp message lands where open rates are near 98% — logged to the same thread.
Pick up the phone
Call from the inbox. GRID records, transcribes and summarises, and action items become tasks on the lead.
Close in one thread
Whichever channel they answer on, the reply threads into the timeline and the pipeline updates itself.
More channels, zero extra chaos
SMS & WhatsApp built in
Send and receive from the platform — no rep phones, no shadow threads, no lost history when someone leaves.
Calls with a memory
Every call recorded, transcribed and AI-summarised straight into the lead’s timeline.
Email that lands
Warmed mailboxes and domain rotation keep the email leg of your motion in the primary inbox.
Team-visible by default
Every conversation belongs to the business, not a rep’s phone. Handovers take seconds.
Sequence-aware
Auto-sequences stop on a reply from any channel — a WhatsApp answer halts the email cadence too.
One pipeline for all of it
Emailed, Called, Replied, Booked — every channel moves the same status badges.
“Email alone was getting us a 4% reply rate. Adding SMS and calls through GRID took connects up threefold — and because it’s all one thread, the team never trips over itself.”
Pairs with
Multichannel, answered
Inboxes are crowded and buyers live on their phones. Teams that add SMS, WhatsApp and calls to email see far higher connect rates — the trick is running all four without losing the thread. That is what GRID does.
Stop letting one quiet inbox kill the deal
Email, SMS, WhatsApp and calls — one timeline, one team, one flat price. Reach buyers where they actually answer.